IMPORTANT: Return requests must be raised within the applicable return window. Requests raised outside the specified time limit will not be eligible for return or refund under any circumstances.
At Clothes Bazzar, we strive to ensure every buyer receives exactly what they ordered: the right clothing, in the right condition, on time. This Return Policy governs the process, eligibility, and timelines for returns, refunds, and exchanges on our platform (clothesbazzar.in), applicable to all buyers, sellers, and orders placed through Clothes Bazzar.
Overview & Scope
This policy applies to all orders placed on the Clothes Bazzar platform by registered and guest buyers. It covers all clothing categories sold by third-party sellers ("Sellers") on our marketplace, including Ladies wear, Gents wear, and Kids wear.
Clothes Bazzar acts as an intermediary marketplace between buyers and sellers. While we facilitate the return and refund process, individual product return eligibility may vary based on seller-specific policies, product category, and the nature of the issue reported.
This policy is subject to change. Any updates will be posted on this page with a revised effective date. Continued use of the Platform after changes constitutes acceptance of the revised policy.
Key Definitions
| Term | Meaning |
|---|---|
| "Return Window" | The number of days from delivery within which a buyer must raise a return request. |
| "Refund" | A reversal of the payment made by the buyer, credited back to the original payment method or as platform wallet credit. |
| "Exchange" | Replacement of a delivered product with the same or equivalent item due to size, color, or defect issues. |
| "Quality Check" | Inspection of returned items by the seller or logistics partner to validate the return reason. |
| "Reverse Pickup" | Arranged courier service to collect the return item from the buyer's address. |
Return Eligibility & Window
A return request is eligible only if it is raised within the applicable return window from the date of delivery. The return window varies by product category as outlined below.
| Category | Return Window | Condition |
|---|---|---|
| Ladies Wear (kurtas, sarees, dresses, tops, lehengas, etc.) | 7 Days | Unworn, unwashed, tags intact |
| Gents Wear (shirts, trousers, t-shirts, sherwanis, etc.) | 7 Days | Unworn, unwashed, tags intact |
| Kids Wear (all age groups, boys & girls) | 7 Days | Unworn, unwashed, tags intact |
| Innerwear & Intimate Wear (all categories) | Not Returnable | Hygiene reasons; no returns accepted |
| Customised / Stitched Clothing | Not Returnable | Made-to-order garments are final sale |
| Sale / Clearance Items | 7 Days | Only for damaged or wrong items received |
The return window starts from the date of delivery as recorded by our logistics partner, not the date you opened the package. Please inspect your order promptly upon receipt.
General Eligibility Conditions
To be eligible for a return, all of the following conditions must be satisfied:
- The return request is raised within the applicable return window.
- The product is in its original, unused, and unworn condition.
- All original tags, labels, and packaging are intact and undamaged.
- The product is accompanied by the original invoice or order confirmation.
- The return reason falls within the valid reasons specified in Section 4 of this policy.
- No alterations, repairs, or washing has been done to the product.
Non-Returnable Items
Certain categories of products are strictly non-returnable due to hygiene, customisation, or other reasons. Returns on these items will not be accepted under any circumstances unless the product is confirmed to be damaged, defective, or materially different from the listing at the time of delivery.
The following items are non-returnable. Attempting to return these items will result in the return being rejected and the item being shipped back to you at your cost.
- Innerwear and intimate wear (for hygiene reasons)
- Customised, stitched, or made-to-order clothing
- Items that have been worn, washed, altered, or dry-cleaned after delivery
- Clothing with removed or tampered price tags or brand labels
- Gift cards, vouchers, and platform credits
- Items purchased during 'Final Sale' events explicitly marked as non-returnable
- Any clothing item damaged due to buyer misuse, negligence, or improper handling
Valid Reasons for Return
Returns are accepted only for the following valid reasons. Each return request will be reviewed against the stated reason and supporting evidence provided.
| Return Reason | Description | Evidence Required |
|---|---|---|
| Wrong Item Delivered | You received a product that is different from what you ordered (wrong size, color, or style). | Unboxing photo/video, item photo |
| Damaged / Defective Product | The product arrived with physical damage, manufacturing defect, or quality issue. | Clear photos or video of defect |
| Size Mismatch | The delivered size does not match the size ordered as per the listing. | Photo of item with tag & packaging |
| Incomplete Order | A part of your order (e.g., a set or bundle) is missing from the delivered package. | Photo of received package contents |
| Counterfeit / Not as Described | The delivered product is materially different from the listing description, images, or brand claim. | Photos comparing listing vs. received |
We strongly recommend recording an unboxing video for all deliveries. In case of disputes, photographic or video evidence significantly speeds up the resolution process.
How to Initiate a Return
Follow the steps below to raise a return request on the Clothes Bazzar platform. All return requests must be submitted through our official platform; returns initiated via email, phone, or social media alone will not be processed.
Log in to your Account
Visit clothesbazzar.in and log in to the buyer account used to place the order.
Go to 'My Orders'
Navigate to the "My Orders" section from your account dashboard and locate the order you wish to return.
Select 'Return / Exchange'
Click on the relevant order and select the "Return" or "Exchange" option next to the item you wish to return.
Choose Return Reason & Upload Evidence
Select the appropriate return reason from the list and upload clear photographs or a video of the item showing the issue.
Submit & Await Confirmation
Submit your return request. You will receive a confirmation via email and SMS within 24 hours with the next steps and pickup schedule.
Incomplete return requests (missing photos, invalid reason, or items not meeting eligibility conditions) may be rejected. Ensure all required information is provided at the time of submission.
Return Pickup & Shipping
Reverse Pickup
For eligible return requests, Clothes Bazzar arranges a reverse pickup from the delivery address. Our logistics partner will attempt pickup within 3-5 business days of return approval.
- Ensure the item is securely packed in its original packaging.
- Keep all original tags, labels, and accessories intact inside the package.
- Attach a copy of the return confirmation or order ID on the package.
- Be available at the pickup address during the scheduled pickup window.
- If the first pickup attempt fails, a second attempt will be made within 2 business days.
Self-Ship Returns
In certain pin codes or circumstances where reverse pickup is not available, buyers may be required to self-ship the return. In such cases:
- The return shipping address will be provided by Clothes Bazzar upon return approval.
- Use a reputable courier with tracking capability.
- Shipping costs for self-ship returns will be reimbursed (up to ₹100) upon successful return processing.
- Share the AWB / tracking number with us via the return portal within 24 hours of shipping.
Returns shipped without prior approval or to an incorrect address will not be processed. Always wait for return approval before dispatching the item.
Refund Process & Timeline
Refunds are initiated after the returned item is received and passes quality inspection by the seller or our logistics partner. The refund is credited back to the original payment source or as platform wallet credit, based on your preference.
Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5-7 business days after return approval |
| UPI (GPay, PhonePe, Paytm, etc.) | 2-4 business days after return approval |
| Net Banking | 5-7 business days after return approval |
| Clothes Bazzar Wallet Credit | Within 24 hours of return approval |
| EMI / Buy Now Pay Later | As per lender's policy (typically 7-10 business days) |
| Cash on Delivery (COD) | Refunded to bank account via NEFT within 5-7 business days |
Refunds to Clothes Bazzar Wallet are processed fastest. If you need quick resolution, opt for wallet credit during the return request.
Refund Deductions
The full product amount (including taxes) is refunded except in the following situations:
- Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
- COD convenience fees are non-refundable.
- Any gift wrapping or special packaging charges are non-refundable.
- If a discount coupon was applied, the refund is calculated on the amount actually paid, not the MRP.
Seller Responsibilities
Sellers on Clothes Bazzar are bound by the platform's return policy and must cooperate fully with the return process. Failure to comply may result in automatic refund approval in the buyer's favour and disciplinary action against the seller account.
Seller Obligations
- Respond to return requests within 48 hours of notification.
- Provide accurate product listings including size charts, material composition, and high-quality images.
- Accept eligible returns as per this policy without placing additional conditions on buyers.
- Conduct quality checks on returned items within 2 business days of receipt.
- Dispute returns with valid evidence within the dispute window, not after.
- Ensure products are packed safely to prevent transit damage.
Seller-Funded Refunds
Where a return is approved due to seller fault (wrong item, defective product, or mismatch), the refund amount and reverse logistics cost are deducted from the seller's settlement. Platform commission for that order is also forfeited.
Sellers with a return rate exceeding platform thresholds or repeated policy violations may face account suspension, temporary listing freeze, or permanent deactivation from the platform.
Disputed & Rejected Returns
When a Return May Be Rejected
A return request may be rejected in the following circumstances:
- The return request is raised outside the applicable return window.
- The product shows signs of use, wash, alteration, or damage caused by the buyer.
- Tags or labels have been removed or tampered with.
- The reason provided does not match the supporting evidence submitted.
- The item falls under the non-returnable category.
- The returned item received is different from the item originally delivered (return fraud).
Dispute Resolution Process
If your return is rejected and you believe the rejection is incorrect, you may raise a dispute within 48 hours of the rejection notice. Clothes Bazzar's resolution team will review all evidence submitted by both the buyer and the seller and provide a final decision within 5 business days.
- Disputes must be raised through the 'My Returns' section in your account.
- Submit all supporting evidence (photos, videos, communication screenshots) at the time of raising the dispute.
- Clothes Bazzar's decision after review is final and binding on both parties.
- If the dispute is resolved in the buyer's favour, a full refund will be processed within 3-5 business days.
Clothes Bazzar acts as a neutral mediator in disputes. Our decision is based on evidence provided by both parties and platform data (logistics records, product images, order history).
Exchange Policy
Clothes Bazzar offers exchanges for size and colour issues subject to availability. An exchange is treated as a return + re-order processed simultaneously on the platform.
Exchange Eligibility
- Exchange requests must be raised within the applicable return window.
- The product must meet all the same eligibility conditions as a return.
- Exchanges are subject to stock availability of the requested size or colour.
- If the requested variant is unavailable, a full refund will be issued instead.
- Only one exchange is permitted per order item.
Exchange Process
Select "Exchange" instead of "Return" while raising the request in the "My Orders" section. Choose your preferred size or colour variant. The exchange item will be dispatched once the original item is picked up and passes quality inspection. Delivery of the exchange item typically takes 5-7 business days from pickup.
Exchange shipping is free of charge for all eligible exchange requests. No additional delivery fees will be charged for sending the replacement item.
Buyer Obligations
By placing an order on Clothes Bazzar, buyers agree to use the return system in good faith and in accordance with this policy. Misuse of the return system is a violation of our Terms and Conditions and may result in account suspension.
Prohibited Buyer Conduct
- Raising false or exaggerated return claims to obtain refunds dishonestly.
- Returning a different item than the one originally delivered (return fraud / item switching).
- Using the product and then returning it in a used condition misrepresented as new.
- Repeatedly returning items to manipulate seller ratings or rankings.
- Filing chargebacks with the payment provider while a return dispute is under review.
- Attempting to negotiate returns outside the official platform channels.
Buyers found to be committing return fraud will have their accounts permanently suspended. Legal action may also be initiated in cases of significant financial harm to sellers or the platform.
Contact & Grievance Redressal
If you have any questions, concerns, or unresolved grievances regarding this Return Policy or a specific return request, please reach out to us through the following channels. Our support team is available Monday to Saturday, 10:00 AM - 6:00 PM IST.
For the fastest resolution, always raise return requests directly through the platform portal. Email and phone support are supplementary and may have longer resolution times.
Escalation
If your grievance is not resolved within 7 business days of raising a ticket, you may escalate the matter to our Grievance Officer at grievance@clothesbazzar.in. The Grievance Officer is designated under the Consumer Protection (E-Commerce) Rules, 2020 and will respond within 48 hours of receipt of the escalation.
This Return Policy was last updated on 1st January 2026. Clothes Bazzar reserves the right to modify this policy at any time. Changes take effect upon posting to this page. For queries, write to support@clothesbazzar.in.