How to Reach Us
Clothes Bazzar provides dedicated support to all registered sellers. Whether you have a question about listings, payments, returns, or compliance, our support team is available to assist you through multiple channels.
For the fastest response, always raise a support ticket through the portal at clothesbazzar.in/help. Email and phone are supplementary channels.
Account and Registration Support
Common Account Issues
- Seller registration and KYC verification queries.
- GSTIN addition or update on your seller profile.
- Bank account details update for payout.
- Password reset and login issues.
- Account suspension appeals and reinstatement requests.
- Business name or address update.
How to Update Your Account
Most account details can be updated directly from your Seller Dashboard under 'Account Settings'. For changes that require verification (such as bank account or GSTIN updates), you will need to submit supporting documents through the support portal.
Listing and Catalog Support
- Help with creating new product listings in the correct category.
- Guidance on image requirements and upload issues.
- Assistance with bulk listing uploads.
- Queries about listing rejections and how to appeal them.
- Support for updating prices, sizes, and inventory.
- Guidance on writing effective product titles and descriptions.
Before contacting support for a listing issue, please review the Listing Guidelines at clothesbazzar.in/listing-guidelines to check if your query is already answered.
Order and Fulfillment Support
- Order confirmation and dashboard visibility issues.
- Logistics pickup not scheduled or delayed.
- Help with generating and printing shipping labels.
- Order cancellation requests and policy.
- Assistance with marking orders as ready for pickup.
- Queries about buyer-initiated order cancellations.
For urgent order issues (such as missed pickups or dispatch errors), call us directly at +91-6354809704 during working hours for faster resolution.
Payments and Settlement Support
Settlement Queries
- Settlement amount calculation questions.
- Delayed or missing payout to your bank account.
- Understanding TCS deductions in your settlement statement.
- Commission rate clarifications.
- Requesting a copy of your settlement statement.
- Bank account verification failures.
Settlement Timeline
Settlements are processed within 2-5 business days after successful delivery of an order. If you have not received your settlement within this window, raise a ticket with your order ID and settlement statement reference.
Returns and Dispute Support
- Understanding why a return was approved or rejected.
- Raising a dispute against an incorrectly approved return.
- Queries about reverse pickup scheduling.
- Help with return quality check results.
- Refund amount discrepancies.
- Guidance on how to reduce your return rate.
All return disputes must be raised within 48 hours of the return decision. Disputes raised after this window may not be considered.
GST and Compliance Support
- Help with GSTIN registration and verification on the platform.
- Understanding TCS deductions and how to claim credit.
- Queries about GST invoices generated by Clothes Bazzar.
- Assistance with downloading your monthly settlement statement for GST filing.
- Guidance on GSTR-1 and GSTR-3B filing for Clothes Bazzar sales.
- Requesting Form GSTR-7A (TCS certificate) from Clothes Bazzar.
For detailed GST information, visit the GST guide at clothesbazzar.in/gst. For compliance queries, contact us at support@clothesbazzar.in.
Grievance Redressal
If your support ticket has not been resolved within 7 business days, you may escalate the matter to our Grievance Officer.
The Grievance Officer is designated as required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.
Clothes Bazzar Seller Support is available Monday to Saturday, 10:00 AM - 6:00 PM IST. For urgent issues, call +91-6354809704.