Shipping and Delivery Policy

This Shipping and Delivery Policy governs all shipments made through the Clothes Bazzar platform for orders placed on clothesbazzar.in. It applies to all buyers and sellers transacting on the platform and covers domestic shipping within India.

Clothes Bazzar works with trusted third-party logistics partners to ensure reliable, trackable delivery of clothing orders across India. Sellers are responsible for packing orders correctly and handing them over to our designated logistics partner within the specified time frame.

Logistics Partners

Clothes Bazzar integrates with leading logistics service providers across India to ensure wide coverage and reliable delivery. Our logistics network is regularly evaluated to maintain service quality.

• Doorstep pickup is arranged from the seller's registered address.
• Delivery is made to the buyer's specified delivery address.
• All shipments are assigned a unique tracking ID for real-time tracking.
• Clothes Bazzar reserves the right to assign any logistics partner for a given shipment based on pin code serviceability and availability.

Serviceable Areas

Clothes Bazzar currently ships to all major cities, towns, and serviceable pin codes across India. Coverage in remote or rural areas may be limited. You can check pin code serviceability during checkout.

For Buyers

Shipping charges for buyers are calculated at checkout based on the delivery pin code, order weight, and any applicable promotional offers. Shipping charges (if any) will be clearly displayed before payment confirmation.

• Free shipping may be offered on orders above a minimum value, as communicated on the platform from time to time.
• Shipping charges are non-refundable unless the return is due to a seller error (wrong or defective item).
• Cash on Delivery orders may attract an additional COD convenience fee as displayed at checkout.

For Sellers

Reverse logistics charges for return pickups are deducted from the seller's settlement when the return is approved due to seller fault. For buyer-initiated returns without seller fault, reverse logistics costs are borne by the platform.

Every order on Clothes Bazzar is assigned a unique shipment tracking ID once it is dispatched. Buyers and sellers can track their orders in real time.

• Tracking updates are sent via SMS and email at each key milestone: dispatch, in-transit, out for delivery, and delivered.
• The tracking ID is available in the buyer's 'My Orders' section and in the seller's dashboard.
• In case of tracking discrepancies or delays, contact our support team with your order ID.

If a delivery attempt is unsuccessful, our logistics partner will make up to 3 delivery attempts on consecutive business days.

• The buyer will be contacted via phone or SMS before each attempt.
• If all 3 attempts fail, the order will be returned to the seller (Return to Origin, RTO).
• In case of RTO, the buyer's refund will be processed after the order is received back by the seller and verified.
• RTO charges, if applicable, will be communicated in the seller's settlement statement.

In the rare event that your order is damaged during transit, please follow the steps below immediately upon delivery.

• Do not accept the delivery if the outer packaging is severely damaged or tampered with. Note the refusal on the delivery receipt.
• If damage is discovered after opening, photograph the damaged item and packaging immediately.
• Raise a damage complaint within 24 hours of delivery through the 'My Orders' section.
• Our team will review the complaint and initiate a replacement or refund within 5-7 business days.

Clothes Bazzar currently operates exclusively within India and does not offer international shipping at this time.

• Pack all clothing items securely using appropriate packaging materials to prevent damage during transit.
• Record a packing video for every order as required by the platform's video-verified dispatch policy.
• Ensure the correct item, size, and color is packed as per the order details.
• Attach the shipping label generated by the platform clearly on the outer packaging.
• Hand over the parcel to the designated logistics partner within 24 hours of order confirmation.
• Do not hand over packages to unauthorized couriers without prior approval from Clothes Bazzar.

During peak sale periods (such as festive seasons, Diwali, Eid, New Year) and national holidays, delivery timelines may be extended by 2-4 additional business days. Clothes Bazzar will communicate expected delays in advance via the seller dashboard and buyer notifications.

• Plan your inventory and order fulfillment capacity in advance during peak seasons.
• Sellers can temporarily pause listings if they are unable to fulfill orders during peak periods.
• Buyers are advised to place orders well in advance during festive seasons to receive timely delivery.

For any questions about shipping, delivery status, or logistics concerns, contact our support team.

This Shipping Policy was last updated on 1st January 2025. Clothes Bazzar reserves the right to update this policy at any time.